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T&C

TERMS AND CONDITIONS

MUSO CASA – TERMS OF SALE

  1. THESE TERMS

1.1 WHAT THESE TERMS COVER. 

These are the terms and conditions on which we supply products to you.

1.2 WHY YOU SHOULD READ THEM. 

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 WHO WE ARE. 

We are a brand under Mussonzey LLP. We are a company registered in India.

2.2 HOW TO CONTACT US.

You can contact us by emailing our customer care team at contact@musocasa.com or filling the form on the Contact page.

2.3 HOW WE MAY CONTACT YOU.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. 

3. OUR CONTRACT WITH YOU

3.1 HOW WE WILL ACCEPT YOUR ORDER

Our acceptance of your order will take place when we email you an order confirmation, at which point a contract will come into existence between you and us.

3.2 IF WE CANNOT ACCEPT YOUR ORDER

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 YOUR ORDER NUMBER.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. 

3.4 WE ONLY SELL TO CERTAIN COUNTRIES.

These countries are listed on our Delivery page. Our website is solely for the promotion of our products in these countries, and by placing an order you are representing to us that you live in one of these countries.

4. OUR PRODUCTS

4.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 PRODUCT PACKAGING MAY VARY.

The packaging of the product may vary from that shown on images on our website.

4.3 SMALL VARIATIONS MAY OCCUR.

Our products are hand crafted and may vary slightly from the images displayed on our website. 

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product that you would like to order please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. PROVIDING THE PRODUCTS

6.1 DELIVERY COSTS.

The costs of delivery will be as displayed to you on our website. Delivery costs are payable in addition to the price of the product itself. If not mentioned, then the shipping is free.

6.2 WHEN WE WILL PROVIDE THE PRODUCTS.

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

6.3 WE ARE NOT RESPONSIBLE FOR DELAYS FROM THE SHIPPING COMPANY.

If our supply of the products is delayed by an event by the shipping company then we will not be liable for delays caused by the event. 

6.4 IF YOU ARE NOT AT HOME WHEN THE PRODUCT IS DELIVERED.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will help you contact the shipping support with the given tracking id.

6.5 WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT.

The product will be your responsibility from the time we deliver the product to the address you gave us.

6.6 WHEN YOU OWN GOODS.

You own a product once we have received payment in full.

7. YOUR RIGHTS TO END THE CONTRACT

7.1 YOU CAN ALWAYS END YOUR CONTRACT WITH US.

Your rights when you end the contract will depend on what you have bought and whether there is anything wrong with it and when you decide to end the contract:

7.1.1 If what you have bought is faulty or misdescribed and reported within 24 hours of receiving the product to us, you may have a right to end the contract (to get a partial amount back). Items that are damaged as a result of normal wear and tear are not considered to be faulty;

7.1.2 In all other cases, no refund will be given.

8. HOW TO END THE CONTRACT WITH US

To end the contract with us, please email us at contact@musocasa.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.1 RETURNING PRODUCTS AFTER ENDING THE CONTRACT.

If you end the contract for the reason stated in clause 7.1.1, after you have received them, reported it, and received an approval about returning them to us. You must post them back to us. The customer will have to bear the return shipping that will not be compensated by us.

8.2 HOW WE WILL REFUND YOU.

We will refund you the price you paid for the products excluding delivery costs and any such duties, by the method you used for payment.

We will pay the refund:

8.2.1 if the products are faulty or misdescribed and informed within 24 hours;

8.2.2 if the product is lost in transit, a partial refund can be requested.

8.3 WHEN YOUR REFUND WILL BE MADE.

We will make any refunds due to you as soon as possible. The refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, contact us. Refund may vary depending on currency exchange rate.

8.4 WE MAY END THE CONTRACT IF YOU BREAK IT.

We may end the contract for a product at any time by writing to you if:

8.4.1 you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;

8.4.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

8.4.3you do not, within a reasonable time, allow us to deliver the products to you; or you breach any other term of this Agreement. 

9. YOU MUST COMPENSATE US IF YOU BREAK THE CONTRACT.

If this contract is broken by the customer then we can charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

If there is a problem with the product:

9.1 HOW TO TELL US ABOUT PROBLEMS.

If you have any questions or complaints about the product, please contact us. You can email us at contact@musocasa.com.

10. PRICE AND PAYMENT

10.1 WHERE TO FIND THE PRICE FOR THE PRODUCT.

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of product advised to you is correct. 

10.2 WE WILL PASS ON CHANGES IN THE RATE OF VAT.

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. 

10.3 WHEN YOU MUST PAY AND HOW YOU MUST PAY.

We accept payment with Maestro UK, Visa, Visa Debit, MasterCard and American Express and Net Banking. You must pay for the products while placing the order.

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE

All our products are damage checked before dispatched, therefore any damage occurred during transit will not be our responsibility if not reported within 24 hours.

12. HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1 Please see our Privacy and Cookies Policy for details on the information about you that we collect, and how we use that information.

13. OTHER IMPORTANT TERMS

13.1 WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

13.2 YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE (EXCEPT THAT YOU CAN ALWAYS TRANSFER OUR GUARANTEE).

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

13.3 NOBODY ELSE HAS ANY RIGHTS UNDER THIS CONTRACT.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 IF A COURT FINDS PART OF THIS CONTRACT ILLEGAL, THE REST WILL CONTINUE IN FORCE.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date. 

14. WE DO NOT PERMIT THE RE-SALE OR BUSINESS OR COMMERCIAL USE OF OUR PRODUCTS

We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we have the rights to take legal action against you.

15. SECURITY OF OUR PRODUCTS

Muso Casa products are solely available on www.musocasa.com. This contract will be null and void if the purchases are made from anywhere else.

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